Webinar: Building stronger incidents and complaints governance
Join our free webinar with Hall & Wilcox on 9 October:
Helping you navigate the new Aged Care Rules - Building stronger incidents and complaints governance
Date: Tuesday, 9 October 2025 | 12:30pm - 1:30pm (AEDT)
Presenters:
Alison Choy Flannigan and Karl Rozenbergs from Hall & Wilcox
and JC Yap from Pride Aged Living
Hall & Wilcox and Pride Aged Living invite you to a webinar on building a proactive governance and clinical governance culture that goes beyond compliance.
With the introduction of the new Aged Care Act and the new Aged Care Rules, this webinar, as part of our series on the new Aged Care legislation, will focus on the management of incidents and complaints, including there are key changes to the definition of reportable incidents under the Serious Incident Response Scheme (SIRS).
This session will also challenge the status quo of incident reporting under the Serious Incident Response Scheme (SIRS), focusing not just on how to submit forms, but on how to leverage SIRS as a powerful driver of organisational learning, safety, and excellence.
Our legal and clinical experts will unpack role clarity at every level—from frontline staff to boards—ensuring everyone understands their responsibilities, reporting thresholds, and decision-making authority. We’ll explore how leadership teams can create a transparent, psychologically safe environment where incidents become opportunities to strengthen governance, rather than moments of fear or blame.
Attendees will leave with practical strategies to:
• Manage incidents and complaints, including legal professional privilege and whistleblowing
• Transform SIRS processes into a catalyst for cultural change and continuous improvement
• Clarify roles, responsibilities, and accountabilities to reduce risk and regulatory exposure
• Build confidence across all levels of the organisation in responding to and learning from incidents
Join us and other industry leaders to shift your organisation’s mindset from reactive compliance to proactive excellence.
To register, click here.