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Senior woman, caregiver and help on bed with care, assisted living and support in nursing home. Elderly patient, nurse and mobility aid in bedroom for friendly service, healthcare and consulting

The 3% Rule: Reducing the Risk of Care Minute Penalties

With care minute underperformance now carrying financial consequences, how much buffer should providers build into their base roster?

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Does Funding Policy Override Provider Strategy?

Small changes to government subsidies require big changes in the amounts providers charge residents.

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Support at Home: Mid-Year Opportunity Update

We set out the near-term opportunities we see for registered home care providers. 

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Webinar: You’ve updated the policies. Have you updated the business model?

We’re hosting a webinar with Inside Ageing on 24 September: You’ve updated the policies. Have you updated the business model?

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Additional/Extra Services to HELF Transition Guide

What stays included, what can attract a fee, how to talk to residents with confidence. A practical action plan for transitioning Additional Services and Extra Service Status residents before 31 October 2026.

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From AS to HELF: Service List Compliance Is Only the Starting Point

Providers have less than eleven weeks to transition residents with Additional Services and Extra Services (ESS) arrangements before those arrangements cease.

When Good Funding Teams Run Out of Capacity

Most funding teams don't have a capability problem. They have a capacity problem.

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AN-ACC: Underestimating resident needs could cost you over $115,815 a year

The care an aged care home delivers today is often more complex than the funding attached to it. One of the most common funding issues we see is not incorrect care, but funding that no longer reflects the care being delivered.

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What 3,000 New Residents Tell Us About HELF Uptake

HELF uptake: What are high-performing homes doing differently?

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