Pride Aged Living will partner with you to roll out our innovative Higher Everyday Living program, embracing a person-centred approach while supporting long-term financial sustainability. As subject matter experts, we provide structure and momentum, allowing your team to stay focused on core operations.
Higher Everyday Living Fees (HELF) will replace Extra Service Fees and Additional Service Fees from 1 November 2025.
As thought leaders in the residential aged care sector, we take a commercial approach to developing and implementing Higher Everyday Living programs.
This program provides value and increased benefits to residents and can also generate increased revenue per resident per annum.
Our Higher Everyday Living program can provide you with support in all aspects of development, management and delivery:
- Strategic direction, guidance and ongoing support.
- Price modelling.
- Marketing support.
- Staff training.
- Program auditing.
- Compliance monitoring.
We support aged care providers with our Higher Everyday Living consulting services:
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HELF Transition and Ongoing Support
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HELF Implementation and Ongoing Support
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HELF Audit
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HELF Readiness Portal
Who we've helped
I highly recommend Pride Aged Living for their consumer-driven approach, well-structured project management, and efficient implementation of additional services with full program compliance confidence.
Pride Aged Living have been a valuable partner in supporting our Additional Services programme, compliance monitoring, and the transition to HELF. They’ve worked closely with us to interpret legislation, develop operational resources, marketing materials, and education. Their team of consultants are always accessible, knowledgeable and easy to work with.
Pride Aged Living helped us develop and implement Additional Services with clarity and structure, giving us confidence that compliance is met. The process is easy for staff, residents, and families to understand. Residents are happy, and the program has become a valuable part of our services. We continue working with Pride Aged Living as we transition to HELF.
We had initially thought to develop an additional services program internally, but soon discovered how complex the development was going to be. Pride Aged Living worked with us to build a program that was robust, comprehensive, compliant and consistent with our corporate values, while delivering the financial benefits needed. We have had great success with the program and have consistently benefited from their ongoing advice and support.
With the introduction of HELF, Pride Aged Living has taken a lead role in helping us adapt our thinking and program to maximise opportunities. What had seemed to be onerous and more restrictive initially has become a new program that will benefit our residents wellbeing, and our staff are positive about rolling it out.
Pride Aged Living is a true industry partner and it is a privilege to work with them all. Value adding is not an add on at Pride, it is inbuilt to what they do. They take a proactive approach to their work and look ahead to help you stay ahead!
